Case StudiesBusiness Enhancement Programme
Transform · Case Study
Making Performance Visible Through KPI-Led Management
Satyanam Marketing·Ahmedabad, India
Strategy & PlanningPeople & ProcessOrganizational EffectivenessIT & Automation
Key Impact
“Objective & data-based Performance Monitoring helps business improve results”
Context & Background
The client had multiple business units and grown quite well over past two decades. The operating numbers and staff strength had increased. However, there was no formal or structured approach to set targets and track performance of the people down the line. The client wanted to have a system in place for monitoring the business without necessarily being present.
Work Executed
Assessed current performance measurements
Identified gaps & issues in current performance measurements
Defined new / modified KPIs (Key Performance Indicators)
Identified activities for Delegation
Assisted in implementation of final KPIs
Socialization of new KPIs & Accountability (training)
Conducted employee sessions on change and process approach
Value Delivered
The results from the assignment were objective and the client could straightaway see performance of all the employees. Through the exercise, the client identified lost opportunities for additional business and capitalized on the same.
Key Assignment Components
#KPIs#Accountability#Personal Appearance#Customer Centricity#Team Spirit#Collaboration#Sales Process#Referrals & Cross Selling
Includes work undertaken by team members as part of assignments / employment.
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